Please read these Terms carefully before using Emvio AI. By accessing or using the service, you agree to be bound by these Terms. If you do not agree, do not use the service. For cookie-specific terms, see our separate Cookie Policy.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Emvio AI ("Company," "we," "us," or "our") governing your access to and use of the Emvio AI platform, including all related websites, applications, features, and services (collectively, the "Service").
By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms incorporate our Cookie Policy and Help Center guidelines by reference.
If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
To use Emvio AI, you must:
We do not knowingly collect data from or provide services to minors. If we become aware that a user is under 18, we will immediately suspend the account and delete all associated data. If you are a parent or guardian and believe a minor has registered, contact us immediately at aaryansharma@emvioai.com.
Complying with the Children's Online Privacy Protection Act (COPPA, USA) and applicable provisions of the Digital Personal Data Protection Act 2023 (India) regarding minors is a core commitment of this service.
Emvio AI is an AI-powered conversational companion designed to provide emotional support, facilitate self-reflection, and serve as a private, non-judgmental space for users to express their thoughts and feelings.
The Service uses artificial intelligence and natural language processing to generate contextual, emotionally aware responses. The Service is designed to remember conversation context over time to provide a more personalised experience.
The Service is provided "as is" during the beta phase. Features, capabilities, and availability are subject to change. We make no guarantees regarding the accuracy, completeness, or appropriateness of responses generated by the AI.
Emvio AI is currently in beta. The Service may contain bugs, errors, and incomplete features. By using the beta, you acknowledge and accept these limitations.
During the beta phase:
Your participation in the beta constitutes your informed acceptance of these limitations. Feedback provided during the beta may be used to improve the Service without compensation or attribution.
To access the Service, you must register for an account using a valid email address. You agree to:
You may only hold one account at a time. Creating multiple accounts to circumvent usage restrictions or access limitations is a violation of these Terms and may result in termination of all associated accounts.
We reserve the right to terminate or suspend accounts that violate these Terms, engage in prohibited conduct, or where we have reason to believe the account poses a risk to the Service or other users.
IMPORTANT — PLEASE READ. Emvio AI is NOT a licensed mental health service, therapy platform, crisis intervention service, or medical device. It does not provide diagnosis, clinical treatment, or professional mental health care of any kind. It is not a substitute for professional medical advice, diagnosis, or treatment.
If you are experiencing a mental health emergency, thoughts of self-harm, or are in immediate danger, stop using this service and contact emergency services or a crisis helpline immediately.
| Country | Crisis Service | Contact |
|---|---|---|
| India | iCall (TISS) | 9152987821 |
| India | Vandrevala Foundation | 1860-2662-345 (24/7) |
| US | 988 Suicide & Crisis Lifeline | Call or text 988 |
| UK / EU | Samaritans | 116 123 (free, 24/7) |
| Global | Emergency Services | Your local emergency number |
By using the Service, you acknowledge and agree that: (a) Emvio AI is not a licensed healthcare provider; (b) AI-generated responses are not professional advice; (c) you will seek professional help for any clinical mental health concerns; and (d) we shall have no liability for any harm arising from reliance on AI-generated content in place of professional care.
This disclaimer is made in compliance with the Mental Healthcare Act 2017 (India), the Mental Health Units (Use of Force) Act 2018 (UK), and applicable standards under the EU AI Act 2024 regarding high-risk AI systems in healthcare contexts.
We are committed to protecting your personal data. Our data practices are governed by:
What we collect: Account information (name, email), conversation and memory data, and technical data (device, browser, IP). See the Privacy section of our Help Center for a plain-language breakdown.
How we use it: To provide and improve the Service. We do not sell your personal data to third parties. We do not use your conversations for advertising.
Your rights: You have the right to access, correct, delete, and port your personal data. To exercise these rights, contact us at aaryansharma@emvioai.com with the subject "Data Rights Request." We will respond within 30 days.
Data retention: We retain your data for as long as your account is active. Upon account deletion, personal data is removed from active systems within 30 days. Anonymised aggregate data may be retained as permitted by law.
Security: We implement industry-standard encryption (TLS in transit, encryption at rest) and access controls. No system is perfectly secure. In the event of a breach, we will notify affected users as required by applicable law.
All content, software, design, branding, and technology comprising the Service — including but not limited to the Emvio AI name, logo, AI models, code, user interface, and documentation — is the exclusive property of Emvio AI and is protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial purposes in accordance with these Terms. This licence does not include the right to:
Any feedback, suggestions, or ideas you submit regarding the Service may be used by us without obligation or compensation to you.
You retain ownership of the content you submit to the Service, including your messages and any information you share in conversations ("User Content").
By submitting User Content, you grant Emvio AI a limited, non-exclusive, royalty-free licence to use, store, and process your User Content solely for the purpose of providing and improving the Service. This includes using anonymised, de-identified data to improve AI performance.
You represent and warrant that your User Content does not violate any third-party rights or any applicable laws. You agree not to submit content that is:
You may not use the Service to:
Violation of these prohibitions may result in immediate termination of your account and, where warranted, referral to law enforcement authorities.
Emvio AI may integrate with or rely on third-party services (such as cloud infrastructure providers, AI model APIs, or communication services) to deliver the Service. These third parties have their own privacy policies and terms of service.
We are not responsible for the practices, content, or availability of third-party services. Links to third-party websites on our platform are provided for convenience only and do not constitute endorsement.
Where third-party services process your personal data, we ensure appropriate data processing agreements are in place as required by GDPR and DPDPA.
We reserve the right to modify, suspend, or discontinue all or any part of the Service at any time, with or without notice, including during the beta phase. We will make reasonable efforts to notify users of significant changes.
We may terminate or suspend your access to the Service immediately, without prior notice, if you violate these Terms or if we determine that continued access poses a risk to the Service or other users.
Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination — including intellectual property provisions, disclaimers, limitations of liability, and dispute resolution — will survive.
You agree to indemnify, defend, and hold harmless Emvio AI, its founders, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
We reserve the right to assume exclusive control of any matter subject to indemnification by you, and you agree to cooperate with our defence of such claims.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED SERVICE.
We do not warrant that:
To the fullest extent permitted by applicable law, we disclaim all warranties. Some jurisdictions do not allow the exclusion of implied warranties; in such cases, the above exclusions apply to the maximum extent permitted.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EMVIO AI AND ITS FOUNDERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
In no event shall our total aggregate liability to you for all claims arising from your use of the Service exceed:
This limitation reflects the fact that the Service is provided free of charge during the beta phase and is a core component of the consideration for your use of the Service. Nothing in this section limits liability that cannot be excluded by law, including liability for death or personal injury caused by gross negligence, or fraudulent misrepresentation.
These Terms shall be governed and construed in accordance with the laws applicable to your jurisdiction of residence, as follows:
| User Location | Governing Law | Jurisdiction |
|---|---|---|
| India | Laws of India, including the IT Act 2000 and DPDPA 2023 | Courts of Chandigarh, India |
| European Union | GDPR and applicable EU member state law | Competent EU courts per user's member state |
| United States | Laws of the State of California, USA | State or federal courts in California |
| All other regions | Laws of India | Courts of Chandigarh, India |
Nothing in this section shall prevent us from seeking injunctive or other equitable relief in any competent court where required to protect our intellectual property or prevent irreparable harm.
Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes informally. If you have a dispute with us, please contact us at aaryansharma@emvioai.com with a description of the issue. We will make a good-faith effort to resolve the matter within 30 days.
For Indian users: Disputes that cannot be resolved informally shall be submitted to binding arbitration under the Arbitration and Conciliation Act 1996 (India). The seat of arbitration shall be Chandigarh. The proceedings shall be in English.
For EU users: You may also submit complaints to your national data protection authority or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For US users: Any dispute shall be resolved through binding individual arbitration under the American Arbitration Association rules. You waive any right to participate in class action litigation.
Notwithstanding the above, either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm.
We reserve the right to update these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service and may request account deletion.
For non-material changes (such as corrections of typographical errors or clarifications that do not affect your rights), we may update the Terms without advance notice.
For questions, concerns, or requests related to these Terms, please contact us:
For data rights requests (access, deletion, portability), please use subject line: "Data Rights Request."
For urgent safety concerns, please refer to the crisis resources in Section 6.
These Terms, together with the Cookie Policy, constitute the entire agreement between you and Emvio AI with respect to the Service and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remaining provisions.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
These Terms are written in English. In case of any conflict between an English version and any translation, the English version shall prevail.